Having Trouble with Your Application?
If your application page is stuck, documents won't upload, or the PPC assessment button is missing, it may be caused by outdated browser data (browser cache).
Before contacting support, please try the following troubleshooting steps:
1. Perform a Hard Refresh (Recommended)
A hard refresh forces your browser to load the latest version of the page.
- Windows: Press Ctrl + Shift + R
- Mac: Press Command (⌘) + Shift + R
If the issue persists, try the following:
2. Clear Your Browser Cache and Cookies
Old browser data may prevent the latest updates from loading properly.
Clear your browser's cached images/files and cookies, then close and reopen your browser before signing back in to EnrollMate. Instructions vary by browser (Chrome, Edge, Firefox, Safari), but you can usually access them from your browser's Settings > Privacy > Clear Browsing Data.
3. Use Google Chrome
For the best experience, use the latest version of Google Chrome.
If you're already using Chrome, make sure it is up to date.
4. Try Incognito (Private) Mode
Open a new Incognito (Chrome) or Private (Edge, Firefox, Safari) window, then log in to EnrollMate again.
This helps bypass stored browser data that may be causing the issue.
5. Refresh the Page
If the page appears stuck, refresh the page and try the action again.
6. Log Out and Log Back In
Sign out of EnrollMate, then sign back in before retrying.
7. Try a Different Internet Connection
If possible, switch to another Wi-Fi network or use mobile data to rule out connection-related issues.
Still Need Help?
If the issue persists after completing the troubleshooting steps, you may:
a. Submit a ticket through EnrollMate so our team can investigate your concern.
b. Contact your assigned admissions advisor for assistance and follow-up. See here for their contact information.
c. Join our Admissions Q&A Lounge to connect with our Admissions team and get real-time assistance with your enrollment concerns.
📅 Admissions Q&A Lounge
Monday to Saturday | 8:00 AM – 5:00 PM
🔗 Join here: https://meet.google.com/ujq-xsmp-zur
Important: Please include your Application Number and a screenshot of the issue when submitting a ticket or seeking assistance. This helps us investigate and resolve your concern more quickly.
Why Choose MMDC?
We’re here to make your journey as smooth and stress-free as possible. Our admissions process is designed to be fast and friendly, with flexible options to suit your needs. With the support of our digital tools and a caring community, you’ll be ready to embark on your educational journey in no time.
Have any questions? Email us at admissions@mmdc.mcl.edu.ph to get answers!
Visit the MMDC Admissions Page to get started!
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